Refund policy

Due to the nature of skincare products, we do not accept returns or offer refunds for change of mind. This policy ensures product integrity and safety for all our customers.

Issues with Your Order?

If your product arrives damaged, defective or incorrect, please email info@royalproducts.uk within 48 hours of delivery. 

Please include:

. A clear description of the issue
. Photographs of the product and packaging
. Your order number
Our team will review the details and work out a resolution within 24 to 48 hours. This may include a refund, replacement depending on the situation.

Lost Parcels

We allow our shipping partners 2 weeks from dispatch to deliver your order. If the parcel shows no movement in tracking after that period, you may request either a refund or a replacement.
To speed up the process, you're welcome to file a claim directly with the courier.

Tracking Issues

Some couriers may take 1–2 working days to update tracking information.
If your tracking number hasn’t updated or is not working, please contact us at info@royalproducts.uk as soon as possible.